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Service & Support

A laundry machine is only as good as the support behind it. Here is exactly what happens from your first enquiry to the fifteenth year of operation.

How We Work

From enquiry to commissioning

Five stages, no surprises. We manufacture what we sell, which means the people who built your machine are the people who service it.

1

Sizing & specification

You send us your daily linen load, available utilities and floor area. We come back with a machine list, utility requirement per unit and a written quotation — usually within one working day.

2

Manufacturing

Your machines are built at our Faridabad works. Where your room needs it, we modify dimensions, door positions and heating type before the machine leaves the floor.

3

Delivery & installation

We deliver, position and install. Our engineers connect utilities, level and commission every machine, and run test cycles before handover.

4

Operator training

We train your laundry staff on wash programmes, loading discipline, chemical dosing and daily checks. Most machine damage comes from operator habits, so this matters.

5

Spares & maintenance

Because we manufacture the machines, we hold and supply the spares. Preventive maintenance contracts are available for multi-machine and multi-site operations.

Need service or spares?

Existing customer? Tell us the machine model and the issue.

Or call +91 98184 26055 · We never share your details.

Support

What we cover

On-site service

Engineers reachable on a single number for breakdown attendance across India, Nepal and Bhutan.

Genuine spares

We manufacture the machines, so we stock and supply the original parts — drums, bearings, control cards, heaters, valves and gaskets.

Preventive maintenance

Scheduled maintenance contracts that catch the failure before it stops your laundry on a Saturday morning.

Operator training

Refresher training for new staff, covering wash programmes, loading and daily checks.

Documentation

Manuals, wiring diagrams and spare parts lists supplied with every machine and available on request.

Upgrades & retrofits

Heating conversions, control panel upgrades and capacity expansion for machines already installed.

Breakdown? Call +91 98184 26055 or +91 84473 05915 with your machine model (e.g. CWMF 60) and a description of the fault. Having the model number ready cuts the response time significantly.

Planning a laundry? Let's size it properly.

Send us your daily linen load and we'll come back with a machine list, utility requirement and a written quotation.